Do I need to complete KYC verification before making my first deposit?

No, you typically don't need to complete KYC verification before making your first deposit. However, verification is usually required before you can process a withdrawal or place orders above a certain value threshold.

What happens if I forget to meet the wagering requirements on a bonus?

If you fail to meet the wagering requirements within the specified timeframe, the bonus funds and any winnings generated from them are typically forfeited. Your real money balance should remain unaffected.

Can Australian users make fractional trades on listed stocks?

Yes, fractional trades are one of the more popular features available to Australian users through the platform.

Is it possible to have more than one account?

No. The platform's terms strictly prohibit users from holding more than one account.

How do I self-exclude if I need a break from the platform?

You can activate self-exclusion through your account settings under the responsible use section of the app.

What should I do if my withdrawal is delayed or rejected?

If your withdrawal is delayed, the most common reasons are incomplete KYC verification, an unmet wagering requirement on bonus funds, or a mismatch between your withdrawal method and your deposit method.

Responsible Gaming

Gaming Should Be Entertainment

At AES Conferences, we're committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems.

When you play at Stake or any online casino, please remember:

Only gamble with money you can afford to lose
Set strict limits before you start playing
Never chase your losses
Take regular breaks
Keep gambling in perspective as entertainment

Age Verification

Gambling is only available to individuals who are 18 years of age or older in Australia, or the legal gambling age in your jurisdiction, whichever is higher.

If you are under the legal gambling age, please do not attempt to register or gamble at Stake or any other gambling platform. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

Chasing losses: Gambling more to try to recover money you've lost
Hiding gambling activity: Keeping your gambling secret from family or friends
Increased time and money: Spending more time and money gambling than intended
Difficulty controlling gambling: Unable to reduce or stop gambling despite wanting to
Neglecting responsibilities: Missing work, school, or family obligations due to gambling
Financial problems: Borrowing money or using credit to fund gambling
Mood changes: Gambling to escape stress, anxiety, depression, or other negative emotions
Tolerance: Needing to gamble larger amounts to achieve the same excitement
Withdrawal symptoms: Feeling irritable or anxious when not gambling
Failed attempts to quit: Repeatedly trying and failing to control or stop gambling

If you recognize any of these signs in your own behaviour, please seek help immediately.

Self-Help Tools & Controls

Stake and responsible gambling platforms offer several tools to help you maintain control:

Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
Loss Limits: Limit the amount you're willing to lose during a gaming session
Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
Session Time Limits: Automatically end your session after a set period of time
Self-Exclusion: Temporarily or permanently block yourself from accessing your account
Account Closure: Permanently close your account if you choose to stop gambling

We encourage you to use these tools proactively to maintain healthy gambling habits.

Support & Help Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these trusted organisations:

Australia

Gambling Help Online (National Counselling Service)
Website: www.gamblinghelponline.org.au
Provides free, confidential counselling and support services across Australia.

United Kingdom

GamCare
Website: www.gamcare.org.uk
Provides free, confidential support for problem gamblers.
GamStop
Website: www.gamstop.co.uk
The National Self-Exclusion Scheme for online gambling.

Canada

Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling in Canada.

United States

National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Provides support and referrals for those affected by problem gambling.

Germany

Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Information and support for problem gambling in Germany.

If You Need Help

Problem gambling is treatable, and recovery is possible.

If you're experiencing difficulties with your gambling, please reach out for help today. You don't have to face this alone. Contact one of the support organisations listed above, speak to a trusted friend or family member, or consult your doctor.

Remember: Seeking help is a sign of strength, not weakness. The sooner you reach out, the sooner you can begin your recovery journey.